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FAQs

Click on the different questions below to expand them and see the full answer.
If you have any other questions or need help make sure to contact us and reach out.

You can order a sample from any of our individual product pages. Simply navigate to the product you are interested in and choose the "Sample" option to order a sample.

Terrazzo Tiles: 11.75”
Paperstone Tiles: 11.75” and 15.75”

Terrazzo: 1/4” thick
Paperstone: 3/8” thick

Our tiles are sold by the box. Our order minimum is 1 box.  

To avoid miscalculations, we recommend that you have a professional tile contractor calculate the measurements and quantities for your tile project.

Our products are suitable for Interior wall applications, intermittent wet areas, and Light traffic residential flooring. We do not recommend installing our products in submerged applications such as shower floors, steam showers, or pools. No exterior applications.

We recommend non-sanded grout

Inquiries accepted. E-mail Hello@livden.com

The lead time is 5-10 business days when ordering from our website (please double check website for lead time as it may be subject to change).

You can use any PH neutral cleaners such as mild soap and water. 

Cut the material artwork side up and allow to fully dry. Then re-seal the cut edge with a high grade penetrating sealer before installing.

Yes, we recommend sealing them with a high grade sealer when cut and after grouting.

As part of a normal maintenance procedure, all Livden products require re-sealing on a regular basis. Follow maintenance schedule recommended by sealer manufacturer.

We will accept the return of unused material with a 25% restocking fee. The material must arrive in original condition. Give us a call at (858) 290-4700 or e-mail: Hello@livden.com if you have material you would like to return.

E-mail Hello@livden.com for international inquiries and someone will be in touch with you shortly.

Give us a call at (858) 290-4700 or e-mail: Hello@livden.com

In the unlikely event of product failure, Livden will repair and/or replace, at its discretion, the affected area of the materials at a cost not to exceed the original square foot cost of the portion of the material shown to be defective. All claims must be submitted to Livden before tear out and re-install begins.

Livden will not be responsible for material failures resulting from use over a damaged, defective or improperly prepared surface.

This warranty does not cover normal wear and tear or cracking due to structural movement, excessive deflections or other failures in the substrate or framing, including damage resulting from weather, flood, fire and acts of God. This warranty shall expire two years after the date of shipment by Livden.

 

For all other questions please e-mail Hello@livden.com and we will get back to you as soon as possible.